Spa Etiquette

Spa Arrival
Please arrive on time for your appointment to begin the relaxation experience.
Arriving late will limit the time for your treatment, thus lessening its effectiveness and your pleasure. Your treatment will end on time so that the next guest will not be delayed.

Guest Consideration 
We wish to promote a relaxing atmosphere and would kindly request that guests refrain from using cell phones and enjoy quiet conversation.  For complete privacy, please avoid camera usage in the spa.

 

Cancellation

We strictly adhere to our twenty-four hour policy. Cancellations made less than twenty-four hours in advance will be charged the full service fee. Appointments 30 minutes or longer will require a credit card guarantee.

Gratuity

We are often asked about customary practices. Tipping is a gesture of appreciation for services rendered and unless otherwise noted, it is not included in your bill. It is customary to acknowledge quality service by including gratuity of 15 – 20%.

 

Spa Reservations

 

Please Call 416.864.9410
Toll Free: 1-877-820-7635

Hours of Operation

Monday – Wednesday: 10 am – 6 pm

Thursday – Friday: 10 am – 7 pm

Saturday – Sunday: 10 am – 6 pm

Spa Location

Fairmont Royal York

Avenues Level, 100 Front St. W.

Toronto, ON

M5J 1E3

Tel: 416.864.9410

Website: www.kalanispa.com
             www.kalanispa.ca